Shops, Shops, and More Wonderful Shop!

Banner teams continue to deliver amazing service each and every day.  Read about what the secret shoppers are saying about our fabulous leasing associates!

Tradition at Stonewater – Cary, North Carolina: Tradition at Stonewater received a perfect 100% total score and 100% benchmark score for their July 2016 shop. The shopper said the leasing associate had a wonderful attitude…was very happy to help find the perfect apartment…took the time to find out what is most important to me…she was a great joy to speak with…had a wonderful attitude…did a fantastic job….I absolutely would have leased at Tradition at Stonewater based on the leasing associate’s presentation!

Greenway at Carol Stream – Carol Stream, Illinois: Greenway at Carol Stream received a total score of 98.5% and a benchmark score of 100% on their July 2016 shop. The shopper said the leasing associate was very upbeat and kind…had a wonderful attitude and personality…was very nice and cheerful…really made the community feel like home…she made me feel welcome … had a really strong closing……I had a very positive experience…I 100% would have leased at Greenway based on the leasing associate’s presentation!

Rosewood Apartments – Round Lake, Illinois: Rosewood Apartment received a total score of 97.5% and a benchmark score of 100% on their August 2016 shop. The shopper said the leasing associate was very enthusiastic and knowledgeable…was super pleasant…was personable and had a great attitude…I really liked the leasing associate, she made me feel very welcome…I would have leased at Rosewood Apartment based on the leasing associate’s presentation!

Enclave at Winghaven – O’Fallon, Missouri: Enclave at Winghaven received a total score of 95% and a benchmark score of 100% on their August 2016 shop! The shopper said the leasing professional was very nice and friendly…was knowledgeable about the community, apartment, and the leasing process…this is definitely a community I would want to live at…based on the leasing professional’s presentation, I would have leased at Enclave at Winghaven!

Residences at Fountain Square – Waukegan, Illinois: Residences at Fountain Square received a total score of 94.5% and a benchmark score of 100% on their July 2016 shop. The shopper said the leasing associate was very polite and friendly…was persistent, but never too pushy in stressing urgency… she showed she cared about the residents and community…was great at building rapport and listening…I would have leased at the Residences at Fountain Square based on the leasing associate’s presentation!

Tradition at Stonewater – Cary, North Carolina: Tradition at Stonewater received a total score of 94.5% and a benchmark score of 100% on their August 2016 shop. The shopper said the leasing associate’s overall attitude was pleasant and welcoming…she was very positive and polite…made a great impression…had confidence in the property and what it had to offer…was very warm and welcoming…my overall visit was amazing…based on the leasing associate’s presentation, I would have leased at Tradition at Stonewater!

Emerald Pointe Apartments – Vernon Hills, Illinois: Emerald Pointe received a total score of 94% and a benchmark score of 100% on their July 2016 shop. The shopper said the leasing associate’s attitude was pleasant and professional…was attentive and genuine…she tailored the tour to my needs…was very detailed in her presentation…had confident in discussing pricing and qualifications…was detailed in answering all of my questions…I was motivated to lease at Emerald Pointe based on the leasing associate’s presentation!

Summermill at Falls River – Raleigh, North Caroline: Summermill at Falls River received a total score of 92% and a benchmark score of 100% in their July 2016 shop. The shopper said the leasing professional had a great attitude…seemed very happy to find me the perfect home…had great questions and appeared very energetic…seemed very knowledgeable… overall did a very good job…I would have leased at Summermill at Falls River based on the leasing professional’s presentation!

Enclave at Winghaven – O’Fallon, Missouri: Enclave at Winghaven received a total score of 92.5% and a benchmark score of 100% on their July 2016 shop. The shopper said the leasing associate was extremely friendly, warm, and genuine…maintained good control of the visit…she really listened to my needs…used great conversation and communication skills…expressed warmth, concern, and interest…was engaged in the visit…her closing was very smooth, sincere, and not overwhelming…I would leased and moved in that day, based on the leasing associate’s presentation!

Autumn Ridge Apartments – Carol Stream, Illinois: Autumn Ridge received a total score of 90.5% and a benchmark score of 100% in their July 2016 shop. The shopper said the leasing associate was very polite and passionate about the property…was very friendly…created a good amount of rapport…was sincere and was great at creating urgency…she took great pride in the community…was really trying to make sure this was the best place for me…I would have leased at Autumn Ridge based on the leasing associate’s presentation!

Summermill at Falls River – Raleigh, North Carolina: Summermill at Falls River received a total score of 90% and a benchmark score of 100% in their August 2016 shop. The shopper said the leasing associate’s overall attitude and impression was outstanding…she was friendly and super excited to assist…was very nice…presented the community very well…made the visit very fun and enjoyable…it was on the of the best tours I have ever taken…based on the leasing associate’s presentation, I would have applied immediately!

Glen Hills Apartments – Glendale, Wisconsin: Glen Hills received a total score of 95% and a benchmark score of 90% on their July 2016 shop! The shopper said the leasing associate gave a professional and friendly presentation…made me feel like a unique customer versus giving a pitch…made sure it was the right fit for my needs…was great at finding and selling alternatives for lack of availability… was very informative about the surrounding area…based on the leasing associate’s presentation, I would have leased at Glen Hills!

Rosewood Apartment – Round Lake, Illinois: Rosewood received a total score of 94.5% and a benchmark score of 90% on their July 2016 shop! The shopper said the leasing associate was really friendly…was eager to try to fit my needs…was really nice and more than happy to help…she made me feel welcomed…had an overall pleasant attitude…was easy to talk to and I enjoyed the conversation…I would have leased at Rosewood based on the leasing associate’s presentation!

Ansley Falls Apartment Homes – Charlotte, North Carolina: Ansley Falls received a total score of 92.5% and a total score of 90% on their July 2016 shop. The shopper said the leasing associate was excellent…had a very upbeat personality…was outgoing, well versed, remarkable, and charismatic…just a pleasant individual who knows their job like the back of her hand…I was amazed how audacious the apartment and leasing associates were…I most definitely would have leased at Ansley Falls!

 

Author: Banner

All about the good stuff in Property Management at Banner Property Management! What is Banner?? Banner is a great group of people who make up Banner Property Management, headquartered in Northbrook, Illinois. We give it our all every day to provide great service to our residents and to offer our team members a great place to work! At the end of each work day, we feel like we've accomplished a lot and had some fun doing it! Read our blog and you'll figure out why it's great to be at a Banner property (living and working!).....