Banner Teams Did It Again!

May and June 2016 shop scores were fantastic…again! Outstanding job to all of the Banner leasing teams for displaying remarkable customer service. We are all so very proud!

Riachi at One21- Plano, Texas: Riachi at One21 received perfect shop scores with a total score of 100% and a benchmark score of 100% on their May 2016 shop!  The shopper said the leasing associate was very friendly, outgoing, and informative…went above and beyond…kept a great flow of conversation…was knowledgeable about location and community…did a great job during the tour…based on the leasing associate’s presentation, I would have leased at Riachi at One21! Wonderful job Riachi Team!

Rosewood Apartments – Round Lake, Illinois: Rosewood Apartment received a total score of 94% and a benchmark score of 100% on their May 2016 shop!  The shopper said the leasing associate was upbeat, friendly, and sincere…was an excellent communicator…was impressed with her professionalism…was excellent at establishing rapport…was a strong closer…did a great job overall…I felt I was in good hands…based on the leasing associate’s presentation, I would have leased at Rosewood!

Tradition at Stonewater – Cary, North Carolina: Tradition at Stonewater received a 94.5% total score and a 100% benchmark score on their June 2016 shop! The shopper said that the leasing professional was very upbeat and energetic…she was very excited about selling me the apartment…made me feel special and excited…offered excellent customer service…had a great sales technique…had wide product knowledge…she was professional and amazing…overall visit was superior…I definitely would have leased at Tradition at Stonewater based on the leasing professional’s presentation!

Stonewood Village Apartments – Madison, Wisconsin: Stonewood Village received a total score of 92% and a benchmark score of 100% on their June 2016 shop! The shopper said the leasing associate was friendly, organized, and upbeat…exhibited a high level of detailed listening…matched my needs to the apartment and community…was likable and established an atmosphere of trust…gave a detailed presentation…was very thorough…tour was exceptional…based on the leasing associate’s presentation, I would have leased at Stonewood Village!

Glen Hills Apartments – Glendale, Wisconsin: Glen Hills received a total score of 92% and a benchmark score of 100% on their June 2016 shop! The shopper said the leasing associate had a pleasant, down to earth personality…seemed very happy to see me…smiled a lot and had a positive attitude…I really enjoyed her company…definitely was a people person…was calm and thorough…very informative…was really good at leading a conversation…yes, I would have leased at Glen Hills based on the leasing associate’s presentation!

Ansley Falls Apartment Homes – Charlotte, North Carolina: Ansley Falls received a total Score of 90% and a benchmark score of 100% on their June 2016 shop!  The shopper said the leasing associate had an enthusiastic attitude…was professional and confident…was a good listener…was sincere about wanting to assist me…was upbeat and thorough with her information…has a warm manner…was a great listener…developed a great rapport…related my needs to the apartment…I would have leased at Ansley Falls based on the leasing associate’s presentation!

Enclave at Winghaven – O’Fallon, Missouri: Enclave at Winghaven received a total score of 92% and a benchmark score of 90% on their May 2016 shop!  The shopper said the leasing associate was amazingly friendly…was charismatic and charming…was knowledgeable and entertaining…showcased the apartment as if I already had it…showed genuine kindness and patience…the visit was refreshing…tour was entertaining and informational…did a fantastic job making be feel comfortable and part of the community…Absolutely, I would have leased at Enclave at Winghaven based on the leasing associate’s presentation!

Whisper Hollow Apartments –Maryland Heights, Missouri: Whisper Hollow received a total score of 90.5% and a benchmark score of 90% on their June 2016 shop! The shopper said that the leasing associate was well versed and knowledgeable…was friendly, professional, and helpful…was attentive and incorporated my responses to my needs…made me feel welcome…was well spoken and concise… gave a superior presentation… based on the leasing associate’s presentation, I would have leased at Whisper Hollow!

Author: Banner

All about the good stuff in Property Management at Banner Property Management! What is Banner?? Banner is a great group of people who make up Banner Property Management, headquartered in Northbrook, Illinois. We give it our all every day to provide great service to our residents and to offer our team members a great place to work! At the end of each work day, we feel like we've accomplished a lot and had some fun doing it! Read our blog and you'll figure out why it's great to be at a Banner property (living and working!).....