April Showers Brought Great Shop Scores!

April 2016 was a busy month for Banner teams. The busy season was in full swing, but they continued to produced great scores and  display superior customer service, once again! Congrats to all!

Westview Apartments – St. Joseph, Michigan: Westview received a total score of 99.5% and a Benchmark Score of 100% on their April 2016 shop!  The shopper said the leasing associate was very happy and upbeat…made a great impression…did a great job showing me the property and selling the community…was very pleasant and helpful…she made me want to live there…I would have leased at Westview because of the presentation of the leasing association.

Riachi at One21 – Plano, Texas: Riachi at One21 received a total score of 99% and a benchmark score of 100% on their April 2016 shop!  The shopper said the leasing agent was friendly, detailed and polite…gave me a positive impression of her demeanor and presentation….was knowledgeable, informative and built rapport easily…I would have leased an apartment that day based on the presentation of the leasing agent.

Whisper Hollow Apartments – Maryland Heights, Missouri: Whisper Hollow received a total score of 99% and a benchmark score of 99% on their April 2016 shop!  The shopper said the leasing associate was enthusiastic and sincerely interested in finding a home for my needs…was positive, friendly and knowledgeable…the tour was really enjoyable and informative…conversing with her was easy and enjoyable…I would have leased at Whisper Hollow based on the leasing associate’s presentation.

Emerald Pointe Apartments – Vernon Hills, Illinois: Emerald Pointe received a total score of 98% and a benchmark score of 100% on their April 2016 shop!  The shopper said that the leasing associate was knowledgeable and did a good job explaining the process…exhibited enthusiasm about the community…was good at tailoring the presentation to my needs…made a positive impression…I would have leased at Emerald Pointe as the leasing associate had a welcoming manner and was focused on assisting me.

Residences at Fountain Square – Waukegan, Illinois: Residences at Fountain Square received a 95.5% total score and a 100% benchmark score on their April 2016 shop! The shopper said the leasing associate was prepared for the visit…had an upbeat and professional manner…led the tour with confidence….did a good job highlighting the features of the community…was knowledgeable and made a positive impression…based on the leasing associate’s presentation, I would have leased at the Residences at Fountain Square.

The Greenway at Carol Stream – Carol Stream, Illinois: The Greenway at Carol Stream received a total score of 92% and a benchmark score of 100% on their April 2016 shop!  The shopper said the leasing associate was positive and friendly…very sincere and respectful…was detailed in her approach…paid attention to my preferences…service she  provided was excellent…I would have leased at The Greenway at Carol Stream based on the presentation of the leasing associate.

 Autumn Ridge Apartments – Carol Stream, Illinois: Autumn Ridge Apartments received a total score of 91.5% and a benchmark score of 100% on their April 2016 shop! The shopper said the leasing agent was extremely helpful…was very caring and understanding…easy to talk with…was professional and pleasant during presentation…explained everything completely and made the tour all about me…I felt welcomed…I would have leased at Autumn Ridge Apartments based on the leasing agent’s presentation.

Rosewood Apartments – Round Lake, Illinois: Rosewood Apartments received a total score of 97% and a benchmark score of 90% on their April 2016 shop!  The shopper said the leasing associate was professional, polite and friendly…made good eye contact and was knowledgeable…was focused on assisting me…did a good job on her demonstration…made me feel comfortable and welcome…easily established a rapport and made a positive impression…based on the leasing associate’s presentation, I would have leased at Rosewood Apartments.

 

Author: Banner

All about the good stuff in Property Management at Banner Property Management! What is Banner?? Banner is a great group of people who make up Banner Property Management, headquartered in Northbrook, Illinois. We give it our all every day to provide great service to our residents and to offer our team members a great place to work! At the end of each work day, we feel like we've accomplished a lot and had some fun doing it! Read our blog and you'll figure out why it's great to be at a Banner property (living and working!).....