Banner Leasing Associates Know the Secret to a Wonderful Customer Experience

August and September 2015 shops prove, our leasing associates know the secret to great customer service and a wonderful customer experience!  Read about all the great things the shoppers said about our exceptional leasing people!

Whisper Hollow Apartments – Maryland Heights, Missouri: Whisper Hollow received a perfect 100% total score and benchmark score on their September 2015 shop! The shopper said the leasing associate was very friendly and professional…gave a good presentation…was so nice and really sold the apartments and community…was very smooth on the closing…I wouldn’t have changed a thing about the visit…I would have leased at Whisper Hollow based on the leasing associate’s presentation.

Glen Hills Apartments – Glendale, Wisconsin: Glen Hills received a perfect 100% total score and benchmark score on their September 2015 shop!  The shopper said that the leasing professional was exceptionally warm…was very helpful and provided information in a conversational way…demonstrated pride in her community…gave a positive impression…showed enthusiasm and did an overall excellent job…based on the leasing professional’s presentation, I would have leased at Glen Hills!

The Greenway at Carol Stream – Carol Stream, Illinois: The Greenway received a 98% total score and a 100% benchmark score for their September 2015 shop!  The shopper said the leasing associate had a very effervescent personality…was knowledgeable about the product and painted a nice picture…she obviously enjoyed her job and believed in the community…took charge of the conversation, leaving openings for questions…I would have definitely leased at The Greenway based on the leasing associate’s presentation!

Tradition at Stonewater – Cary, North Carolina: Tradition at Stonewater received a total score of 97.5% and a benchmark score of 100% on their August 2015 shop!  The shopper said that the leasing specialist was very friendly and professional…greeted me with eye contact, a smile and a handshake…was so nice and very pleasant during my visit…was so very helpful and created a good rapport…I would have leased the apartment at Tradition at Stonewater based on the leasing specialist’s presentation!

Ansley Falls Apartment Homes – Charlotte, North Carolina: Ansley Falls received a total score of 97.5% and a benchmark score of 100% on their September 2015 shop!  The shopper said the leasing associate had an excellent, professional demeanor…was enthusiastic and extremely knowledgeable about the community and location…she created a rapport very quickly and made me feel comfortable…she catered the presentation to my needs and brought a lot of value to the community…based on the leasing associate’s presentation, I would have leased at Ansley Falls!

River’s Edge Apartments – Madison, Wisconsin: River’s Edge received a total score of 97% and a benchmark score 100% on their August 2015 shop! The shopper said that the leasing associate was very friendly and enthusiastic…made me feel very welcome…had a professional and friendly balance…was alert and detailed oriented…put a very personal touch to the tour…made the community seem like a wonderful place to be…I would have definitely leased at River’s Edge because of the leasing associate’s presentation!

Riachi at One21, Plano, Texas: Riachi at One21 received a total score of 96.5% and a benchmark score of 100% on their August 2015 shop!  The shopper said that the leasing agent was very sweet and nice…did an awesome job over the phone and in person…I was really motivated to visit…was friendly and encouraging in getting me to lease…was genuinely interested in assisting me…got to know me and my needs very well…made the conversation very personalized…I was very happy with the demonstration…overall the leasing person was amazing and I would have leased at Riachi at One21!

Rosewood Apartments, Round Lake, Illinois: Rosewood received a total score of 91% and a benchmark score of 100% in their September 2015 shop!  The shopper said the leasing associate had a smile and ready to help attitude…was very professional and knowledgeable about the community and the neighborhood…the community was presented very well…was very good at selling the property…I would have leased at Rosewood based on the leasing associate’s presentation!

Author: Banner

All about the good stuff in Property Management at Banner Property Management! What is Banner?? Banner is a great group of people who make up Banner Property Management, headquartered in Northbrook, Illinois. We give it our all every day to provide great service to our residents and to offer our team members a great place to work! At the end of each work day, we feel like we've accomplished a lot and had some fun doing it! Read our blog and you'll figure out why it's great to be at a Banner property (living and working!).....