Super Calls, Super Customer Service and Super Shop Scores!

Banner folks achieved some “super” shop scores for June and July, including three communities that received a perfect 100% each on their shops!  We are so proud of our sales associates, they truly are “top of the line”!

Enclave at Winghaven, located in O’Fallon, Missouri received a perfect 100% total score and a 100% benchmark score on their July 2015 shop! The shopper said that the leasing associate has a positive and upbeat personality…was professional and welcoming…made a very good first impression…had very good communication skills…is detail oriented and gave an excellent presentation…displays a friendly and welcoming attitude…I would have leased at the Enclave based on the leasing associate’s presentation! Fabulous job Enclave!

Summermill at Falls River, located in Raleigh, North Carolina also received a perfect 100% total score and a 100% benchmark score on their July 2015 shop!  The shopper said the leasing associate had a really wonderful attitude and made a great overall impression…was very friendly, upbeat and attentive…was energetic and provided an abundance of details about the apartment and the community…showed genuine interest in finding an apartment that would suit my needs…I would have leased an apartment based on the leasing associate’s presentation! Super Job Summermill!

Emerald Pointe Apartments, located in Vernon Hills, Illinois also received a perfect 100% total score and a 100% benchmark score for their July 2015 shop!  The shopper said that the leasing consultant was really knowledgeable about the product…was very professional…was engaging as he talked about the community…did a wonderful job showing and describing the apartment and community…based on the great sales presentation of the leasing consultant, I would have leased at Emerald Pointe Apartments!  Wonderful Job Emerald Pointe!

Summermill at Falls River, located in Raleigh, North Carolina received a total score of 98% and a benchmark score of 100% on their second July 2015 shop!  The shopper said that the leasing associate was extremely perky and positive…was very detailed about the apartments, community, and surrounding shops and eateries…had a very sweet demeanor and was very enthusiastic…I would have leased at Summermill at Falls River based on the leasing associate’s presentation!

The Meadows Apartments, located in Lenexa, Kansas received a 98% total score and a 100% benchmark score on their July 2015 shop!  The shopper said that the leasing associate had a positive attitude…was pleasant and friendly…willing to answer all of my questions…was professional and knowledgeable of the community…she did a good job summarizing my needs…did a nice job presenting the apartment and the amenities of the community and how they would benefit me…I would have leased at The Meadows based on the leasing associate’s presentation!

The Wellington at Willow Bend, located in Plano, Texas received a total score of 97.5% and a benchmark score of 100% on their June 2015 shop!  The shopper said that the leasing associate was friendly, professionally and knowledgeable…took the time to get to know me on a personal level…did well with needs assessment and the sales presentation…I would have leased at The Wellington at Willow Bend based on the telephone call, needs assessment, sales and presentation along with the closing…overall it was a great presentation!

Tradition at Stonewater, located in Cary, North Carolina received a total score of 97% and a benchmark score of 100% in their June 2015 shop!  The shopper said that the leasing consultant was friendly and had a wonderful attitude…seemed to really want to show me everything the community had to offer…was knowledgeable about the community and surrounding areas…had a very good close…she seemed to really want me to lease there and I think she was a great asset to the company…I would have leased at Tradition at Stonewater based on the leasing associate’s presentation!

River’s Edge Apartments, located in Madison, Wisconsin received a 97% total score and a 100% benchmark score in their July 2015 shop!  The shopper said that the leasing associate was upbeat, friendly and professional…had a lot of positive energy, which made the presentation enjoyable…was honest and believable…her knowledge of the workings of the community was impressive…was personable and took charge throughout the presentation…took pride in her work…based on the leasing associate’s presentation I would have leased at River’s Edge!

Residences at Fountain Square Senior Apartments, located in Waukegan, Illinois received a total score of 95.5% and a benchmark score of 100% on their June 2015 shop! The shopper said that the leasing consultant was very warm and friendly…was knowledgeable and was great at selling the apartment…was confident and helpful…she put me at ease, that it would be a great place for my dad…I would have leased an apartment for my dad at Fountain Square, based on the leasing consultant’s presentation!

Autumn Ridge Apartments, located in Carol Stream, Illinois received a total score of 94.5% and a benchmark score of 100% on their July 2015 shop!  The shopper said that the leasing associate was very pleasant…was excited to meet me and really wanted to help me find a place to live…was professional and very proud of the place…was very nice and informed me of everything I need to know…I would have leased at Autumn Ridge based on the leasing associate’s presentation!

Stonewood Village Apartments, located in Madison, Wisconsin received a 91% total score and a 100% benchmark score on their July 2015 shop!  The shopper said that the leasing associate was extremely friendly and professional…welcomed me with a smile and handshake…was genuinely interested in helping me…was outgoing, kind and friendly…had impressive knowledge of the property…was kind…it was obvious she enjoyed her job and believed in the property…I was motivated to visit and would have leased based at Stonewood Village!

Riachi at One21, located in Plano, Texas received a total score of 91% and a benchmark score of 90% on their July 2015 shop!  The shopper said the leasing associate was very enthusiastic…got me tremendously involved…presented the product with confidence…you can tell she enjoyed her job, because the property was great…has very strong skills…was relatable…very knowledgeable about her product…was a true delight to have as a leasing professional and I would have leased at Riachi at One21 based on her overall attitude!

Whisper Hollow Apartments, located in Maryland Heights, Missouri received a total score of 91% and a benchmark score of 90% on their July 2015 shop!  The shopper said the leasing associate was very energetic and spoke with a joyful tone…expressed a positive feeling about working for the company…was cheerful and welcoming…I was impresses with the service and treatment…the overall visit was very exciting…I would definitely lease at Whisper Hollow because of the atmosphere and the leasing associate’s presentation!

Author: Banner

All about the good stuff in Property Management at Banner Property Management! What is Banner?? Banner is a great group of people who make up Banner Property Management, headquartered in Northbrook, Illinois. We give it our all every day to provide great service to our residents and to offer our team members a great place to work! At the end of each work day, we feel like we've accomplished a lot and had some fun doing it! Read our blog and you'll figure out why it's great to be at a Banner property (living and working!).....