We did it again!! Banner Rocks!

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Press Release

March 27, 2015

BANNER EARNS HIGHEST-IN-CATEGORY AWARD THANKS TO EXCEPTIONAL SATISFACTION MARKS FROM RESIDENTS

SatisFacts Research is thrilled when it sees a client not only talking about achieving high resident satisfaction marks – but more importantly is when they get there.   Said another way, it is gratifying to see firms that not only “talk the talk” but even more importantly “walk the walk.”  Therefore it is exciting that Banner Management is not only talking – but also walking.

In 2014 Banner earned “Exceptional” resident satisfaction scores and the “Highest” score of any client that manages between 5,000 and 9,999 units from its Insite® resident feedback program (which included the Move-In, Work Order Follow Up, and Unclosed Traffic programs).  These programs monitor day-to-day customer service delivery performance.   In 2014 Banner achieved an astonishing 4.57 on a five point scale.  This score is not only at the top award winning level (scores between 4.50 -5.00), but is significantly above the 4.26 SatisFacts Index, multifamily’s benchmark based on results for more than 200 property management companies.   Only approximately 10% of our clients achieve an Exceptional score for their portfolio – so Banner is in a very small list of top performing firms.   A total of sixteen (16) of the company’s properties also won a resident satisfaction award:

Ansley Falls

Emerald Pointe

Enclave at Winghaven

Glen Hills

McDowell Place

Park 44

Pine Crossing

Regency Arms

Riachi at One21

River’s Edge

Stonewood Village

The Greenway at Carol Stream

The Meadows

The Wellington at Willow Bend

Westview

Whisper Hollow

“Award winning resident satisfaction ratings can be attributed to the management company’s leadership and team members focusing on the actionable best practices that the Insite® feedback program surveys address,” states Doug Miller, SatisFacts founder and president.  Miller continues, “And the results from the feedback program show that residents notice and appreciate this commitment.  Earning an Exceptional award is quite significant as renewal likelihood is dramatically impacted when this level is achieved.”

Miller adds, “Besides the significant impact that superior service delivery has on resident retention, and reducing costly and controllable turnover, clients achieving award winning scores also can proudly promote a significant marketing advantage – being able to tell prospective residents that an independent third party research company reports that residents rate their performance as superior.”  Expanding on the latter point, Miller states, “We like to say it this way – promoting a property or company winning an award in ads is like being able to say, ‘Forget what our ad says…look at how fantastic our residents think we are.’”

Miller continues, “Quality assurance has always been an area of great passion, focus and attention for Banner.  And their results validate this.”

SatisFacts Research:

SatisFacts Research (www.satisfacts.com), a division of Internet Brands (www.InternetBrands.com), is the multifamily industry’s resident satisfaction research and retention authority. SatisFacts Research’s satisfaction survey and feedback systems Take the Guesswork Out of Retention™, and help clients reduce turnover and grow NOI. Having worked with millions of units nationally, SatisFacts is the industry’s retention authority.  To obtain more information, contact Doug Miller, SatisFacts, at 866.655.1490 x100 or dmiller@satisfacts.com.

©SatisFacts Research and ApartmentRatings.com, Divisions of Internet Brands   O: 866.655.1490   F: 866.655.1491

W: http://www.SatisFacts.com, http://www.ApartmentRatings.com   E: info@SatisFacts.com

Author: Banner

All about the good stuff in Property Management at Banner Property Management! What is Banner?? Banner is a great group of people who make up Banner Property Management, headquartered in Northbrook, Illinois. We give it our all every day to provide great service to our residents and to offer our team members a great place to work! At the end of each work day, we feel like we've accomplished a lot and had some fun doing it! Read our blog and you'll figure out why it's great to be at a Banner property (living and working!).....