BANNER PROPERTY MANAGEMENT WINS 2013 SATISFACTS NATIONAL RESIDENT SATISFACTION AWARDS

Company Earns Top Awards, Including the Highest Score for Insite® Clients with 5,000 – 9,999 Units

SatisFacts (www.SatisFacts.com) is excited to announce that Banner Property Management is a 2013 national resident satisfaction award winner. Even more exciting is that Banner received the highest score of any client with 5,000 – 9,999 units using our Insite® product! The company earned a dramatic 4.54 on a five point rating scale, and seventeen communities won a national award. The significance of this is that SatisFacts works with over 200 management companies and well over a million apartment homes nationally – so winning the highest award is quite an accomplishment. Banner’s hard work clearly has not gone unnoticed – evidenced by last year’s SatisFacts program results showing high levels of resident satisfaction. By successfully delivering an outstanding resident experience, the company’s residents reward this effort with higher lease renewal rates and less resistance to rent increases. And the ability to proudly promote the company as a best-of-breed service provider is immensely important in today’s ratings-obsessed world.

Doug Miller, founder and president of SatisFacts, adds, “Everyone wins when there is a passion for delivering world-class service – and resident feedback shows Banner has this passion! Residents reward with their renewals. Reduced turnover grows NOI. And dramatic marketing advantages can be realized leveraging scores and awards to boost a property and company’s online reputation. When resident expectations are being met and exceeded, then SatisFacts helps clients leverage this by using award logos in advertising and marketing programs.”

Banner’s outstanding performance with our Insite® product line in 2013 includes:
• In the 5,000 – 9,999 unit category, a national award for the Highest Company Score
• Also an Exceptional Resident Satisfaction National Company Award

In addition, the following 17 communities won a national Resident Satisfaction National property award:

• Emerald Pointe Apartments
• Enclave at Winghaven
• Glen Hills Apartments
• McDowell Place Apartments
• Park 44
• Park Shore Apartments
• Pine Crossing
• Regency Arms Apartments
• Riachi at One21
• Rivers Edge
• Southwoods Apartments
• Stonewood Village
• The Greenway at Carol Stream
• The Meadows
• The Wellington at Willow Bend
• Westview Apartments
• Whisper Hollow Apartments

SatisFacts™:

SatisFacts™ (www.satisfacts.com), a division of Internet Brands, is the industry’s retention and reputation management authority, working with hundreds of management companies and more than a million apartment units nationally. SatisFacts’ feedback and reputation management systems Take the Guesswork Out of Retention™, and help clients reduce turnover, grow NOI and boost online reputations. For more information, contact Doug Miller, SatisFacts, at 866.655.1490 x100 or dmiller@satisfacts.com.

Author: Banner

All about the good stuff in Property Management at Banner Property Management! What is Banner?? Banner is a great group of people who make up Banner Property Management, headquartered in Northbrook, Illinois. We give it our all every day to provide great service to our residents and to offer our team members a great place to work! At the end of each work day, we feel like we've accomplished a lot and had some fun doing it! Read our blog and you'll figure out why it's great to be at a Banner property (living and working!).....

One thought on “BANNER PROPERTY MANAGEMENT WINS 2013 SATISFACTS NATIONAL RESIDENT SATISFACTION AWARDS”

  1. Congrats and thank you to everyone on the Banner team for making this happen! I am proud to work for such a great company and with such great, customer focused people! Banner rocks!

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