Thanks to Kent McCreedy, our Chief Operating Officer, for this very encouraging message to all of the Banner Apartments team members:
Since they won’t do it themselves…
Banner has been looking for a way to get better feedback from prospects and residents for some time now. Last spring we finally found our Holy Grail through a partnership with Satisfacts. The company does short point in time surveying that can help us objectively measure our performance, assess customer satisfaction, and more quickly find ways to improve.
A side benefit is we can see how we rank against other management companies served by Satisfacts. We just heard that Banner made the list of Exceptional Companies, and in fact had the highest aggregate score of all companies with a unit count between 5000 and 10000. No small feat. In addition, 17 Banner Properties received the Resident Satisfaction Award based on aggregate survey scores. Pretty fantastic.
To all of you who made this happen, thank you and congratulations. This speaks volumes about your professionalism and commitment to Banner and our residents.
It’s this appreciation from “The Top” that keeps us all going strong.