…And The January Shop Winners are?????????????

The Greenway at Carol Stream, Illinois received a PERFECT 100% on their shop! Awesome!!! The shopper said that the leasing professional led the tour through all areas at a steady pace and stopped to ask about my needs….she was friendly, helpful, and displayed a professional attitude….she had good knowledge about the apartments and the community….she showed a genuine interest in helping me with my apartment search! The shopper said that she was motivated to lease at The Greenway, based on the leasing professional’s presentation!

Our newest property at Banner is Riachi at One21, located in Plano Texas! Riachi received great shop scores with a Total Score of 97% and a Benchmark Score of 100%!  The shopper said that the leasing associate had a very cheery attitude….the office was flooded with visitors and she stayed upbeat and acknowledged each person….she had a great customer service attitude….she was knowledgeable about the community and the management company….her personality was one that draws individuals in as well! The shopper said that based on the leasing associate’s presentation, she would have leased at Riachi at One21!

At The Meadows in Lenexa,  Kanses, they did terrific with a Total Score of 97.5% and a Benchmark Score of 100%!  The shopper said that the leasing professional’s overall attitude was very welcoming….she presented the community like is was her home….she was thorough and enthusiastic….she cared about me and my needs….she effectively overcame my objections….she gave me an effective and optimal presentation of the tax credit program!  The shopper said that she would have leased at The Meadows based on the leasing professional’s presentation!

Whisper Hollow located in Maryland Heights, Missouri did a super job with a Total Score of 97.5% and a Benchmark Score of 100%!  The shopper said that the leasing professional was friendly, upbeat, and professional….she had a positive attitude and spoke highly of the community….made a positive first impression….she made the community sound like a great place to live….she asked me questions, used assumptive phrases, and attempted to close several times!  The shopper said “Yes” she would have leased at Whisper Hollow based on the leasing professional’s presentation!

At McDowell Place in Naperville, Illinois they received a Total Score of 95.5 and a Benchmark Score of 100%!  Wonderful!!  The shopper said the leasing associate was friendly, positive, and professional….he had an upbeat attitude….was proud of his community and made a positive impression….he gave a thorough, informative tour….he asked for my feedback, used assumptive phrases, and attempted to close several times! The shopper said he would have leased at McDowell Place based on the leasing associates presentation!

Over at River’s Edge Apartments located in Madison, Wisconsin they also did a wonderful job with a Total Score of 95.5 and a Benchmark Score of 100%!  River’s Edge’s shopper said that the leasing associate was very outgoing and professional….she focused on me and my needs….she smiled the whole time….she did not get distracted by events going on around us, and did an excellent job of presenting the community and the apartments….she had an outstanding grasp of the community and presented it well….she makes the customer feel like they were the most important person in the world!!! The shopper said she would have leased at River’s Edge based on the leasing associate’s presentation!

At Glen Hills Apartments located in Glendale , Wisconsin they did a nice job with a Total Score of 94% and a Benchmark Score of 90%!  The shopper said that the leasing associate was professional, courteous, and conversational in her presentation….she represented the property well….she demonstrated with confidence….she provided the right amount of information for me to become interested….her presentation and information gathering was engaging and conversational on the phone and in person!  The shopper said that she would have leased at Glen Hills based on the leasing associate’s presentation!

Author: Banner

All about the good stuff in Property Management at Banner Property Management! What is Banner?? Banner is a great group of people who make up Banner Property Management, headquartered in Northbrook, Illinois. We give it our all every day to provide great service to our residents and to offer our team members a great place to work! At the end of each work day, we feel like we've accomplished a lot and had some fun doing it! Read our blog and you'll figure out why it's great to be at a Banner property (living and working!).....